Privacy Policy — Miel.mu

Last updated: 15 March 2026

JORDAN BIENVENUE LTD, trading as "Ruchers de l'Est" via the website Miel.mu ("we", "our"), is committed to protecting the privacy of its users ("you", "your"). This privacy policy, in compliance with the Data Protection Act 2017 of the Republic of Mauritius, explains what personal data we collect, how we use it, and what your rights are.

1. Data We Collect

We collect the following personal data when you use our site and place orders:

Full name and first name
Email address
Delivery address
Phone number
Order history and preferences
Authentication information (via Google or Facebook OAuth, where applicable)

2. How We Use Your Data

Your personal data is used for the following purposes:

Processing and tracking your orders
Delivery of your purchases through our logistics partner Fretolia
Order-related communications (confirmations, delivery updates)
Sending marketing communications, only with your explicit consent
Improving our products and services
Managing the jar recall programme and beehive sponsorship

3. Cookies

We use a minimal number of cookies, strictly necessary for the proper functioning of the site:

Supabase authentication cookies (maintaining your user session)
Cart persistence (saving your cart between visits)
Language preference (French or English)

We do not use advertising or third-party tracking cookies for targeting purposes.

4. Third-Party Services

To ensure the proper operation of our platform, we use the following third-party services:

Supabase — Database hosting and authentication management
Resend — Sending transactional emails
Fretolia — Delivery service (your name, address and phone number are shared for delivery purposes)
Google / Facebook OAuth — Social login (only basic profile information is received)
Vercel Analytics — Anonymous web traffic analysis (no personally identifiable data)

5. Payment Data

Card payments are processed exclusively by MCB Payment Gateway (Mastercard). Your card information (number, expiry date, security code) is encrypted and transmitted directly to the payment provider. This data never passes through our servers and is in no way accessible to JORDAN BIENVENUE LTD.

We only retain a transaction identifier and payment status, necessary for order tracking and our accounting obligations.

6. Your Rights

In accordance with the Data Protection Act 2017 of the Republic of Mauritius, you have the following rights:

Right of access — You may request a copy of all personal data we hold about you.
Right of correction — You may request the correction of any inaccurate or incomplete data.
Right of deletion — You may request the deletion of your personal data, subject to our legal retention obligations.
Right to object — You may object to the processing of your data for marketing purposes at any time.

7. Data Retention

Your personal data is retained for as long as necessary to fulfil the purposes described in this policy, or as long as required by law. Order data is retained for a minimum of 5 years for accounting purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. All data transmissions are encrypted via HTTPS/TLS.

9. Data Controller

The data controller for your personal data is:

Legal name : JORDAN BIENVENUE LTD
Trading as : Ruchers de l'Est
BRN : C177123
Registered address : Trou d'Eau Douce, Flacq, Mauritius
Email : contact@miel.mu

10. Contact

For any questions regarding this privacy policy, to exercise your rights under the Data Protection Act 2017, or to file a complaint, please contact us:

Email : contact@miel.mu
Address : Trou d'Eau Douce, Flacq, Mauritius

You may also lodge a complaint with the Data Protection Office of the Republic of Mauritius.

11. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly.