Your satisfaction is our priority
Last updated: 15 March 2026
At Ruchers de l'Est, we take pride in the quality of our products. If you are not entirely satisfied with your purchase, you have 7 days from the date of receipt to notify us and initiate a return or refund request.
To be eligible for a return or refund, the following conditions must be met:
Returns are also accepted unconditionally if the product is defective, damaged during transport or does not match your order.
To initiate a refund, please follow these steps:
The following items are not eligible for refund:
If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging. We will send you a replacement at no additional cost or issue a full refund, according to your preference. Return shipping costs will be covered by us in this case.
Initial delivery fees are non-refundable, except in cases of defective or damaged products, or errors on our part. Return shipping costs are the responsibility of the customer, unless otherwise indicated by our team.
For any return or refund request, please contact us:
Email : contact@miel.mu
Address : Ruchers de l'Est, Flacq, Mauritius